Super Travel ("we," "us," "our") is a US-based travel agency that has been booking flights and travel arrangements for individuals and families for over 20 years. This Privacy Policy explains what personal information we collect when you contact us to book travel, how we use it, who we share it with, and the rights you have over your information.
We are a call-, message-, and email-based service. We do not operate a physical storefront. Bookings are made by phone, WhatsApp, email, or through our website.
Contents
1. Information We Collect
Information you give us directly
When you contact us or book travel, you may share:
- Name and salutation
- Phone number(s) and WhatsApp number
- Email address
- Home address, city, or metro area
- Date of birth (required by airlines for ticketing)
- Passport information (number, nationality, issue and expiry dates)
- Frequent flyer numbers
- Meal preferences, medical, or mobility requirements
- Family relationships when we book for multiple travelers
- Payment card details (used only for the specific transaction and not stored on our systems)
- Any other information you voluntarily share with us
Information collected automatically when you use our website
- IP address and approximate location
- Browser type and device information
- Pages viewed and time spent on our site
- Referring website
This is limited to basic web analytics. We do not use advertising cookies, cross-site tracking pixels, or invasive tracking on our site.
Information from third parties
Occasionally we may receive information about you from someone booking on your behalf — for example, a family member arranging travel for parents. In these cases, the person providing the information represents that they have your permission to share it with us.
2. How We Use Your Information
We use your personal information to:
- Search for and book flights, itineraries, and related travel arrangements
- Communicate with you about your trip (booking confirmations, schedule changes, gate changes)
- Provide 24/7 support before, during, and after your travel
- Send fare alerts, seasonal travel updates, and marketing you have consented to receive
- Respond to your inquiries and provide customer service
- Improve our services and website
- Comply with legal, tax, and accounting obligations
- Prevent fraud and abuse
3. Marketing Communications
WhatsApp, SMS, and email marketing
We only send marketing messages (fare alerts, seasonal promotions, service updates) to customers who have consented — at the time of booking, through our website, or by replying "YES" to a consent message we send you.
You can opt out at any time:
- WhatsApp: Reply "STOP" to any marketing message
- SMS: Reply "STOP" to any marketing message
- Email: Click "unsubscribe" in any marketing email, or reply asking to be removed
- All channels: Email supertravel2003@gmail.com or call 847-691-9090
Even after opting out of marketing, you will continue to receive service-related messages about your active bookings (confirmations, itinerary changes, gate updates, and other operational messages).
Frequency
We aim to be useful, not intrusive. Typically we send no more than 1-2 marketing messages per week per channel, with modest increases around seasonal peaks such as Diwali, summer, and winter holidays.
TCPA compliance
For US recipients, marketing calls and text messages are governed by the Telephone Consumer Protection Act (TCPA). We obtain your express consent before sending marketing texts or making marketing calls, honor opt-out requests promptly, and observe quiet hours (no marketing messages between 9:00 PM and 8:00 AM in your local time zone).
4. Who We Share Information With
Booking travel is inherently a multi-party process. To provide our services, we share necessary information with:
Airlines and travel providers
When we issue a ticket, we transmit your name, date of birth, passport information, and contact details to the airline (via a Global Distribution System such as Sabre, Amadeus, or Travelport). This is required by the airline and by international aviation authorities to issue a valid ticket.
Consolidators and wholesalers
For competitive fares, we sometimes book through airfare consolidators who share information with the operating airline.
Payment processors
Payment card information is processed by PCI-DSS-compliant third-party payment processors. We do not store your full card number on our systems.
Communication service providers
- WhatsApp messages are sent through the WhatsApp Business Platform, operated by Meta Platforms, Inc.
- SMS messages are sent through a US SMS provider (such as Twilio).
- Email is sent through Google Workspace (our email provider) and, for marketing broadcasts, an email service provider such as Klaviyo or Mailchimp.
These providers process message content only to deliver it and are contractually restricted from using your data for their own marketing.
Government authorities
When required by law, we may share information with authorities — for example, in response to a subpoena, or as part of the US Department of Homeland Security's Secure Flight program, which requires airlines to transmit passenger data.
Professional advisors
Our accountants, lawyers, and auditors when necessary and under confidentiality obligations.
5. Cookies and Analytics
Our website uses minimal cookies:
- Essential cookies for basic site function
- Anonymous analytics (page views, visitor counts) through Google Analytics or a comparable service
We do not use advertising cookies, Meta/Facebook Pixel, or cross-site tracking on our site.
You can disable cookies in your browser settings. Doing so will not affect your ability to contact us by phone, WhatsApp, or email.
6. Data Retention
We retain your information for as long as we have an active relationship with you plus a reasonable period thereafter, in order to:
- Support future trips and provide continuity (many of our customers have been with us for 10+ years)
- Comply with tax, accounting, and legal record-keeping requirements (typically 7 years in the US)
- Defend against potential legal claims
If you ask us to delete your data, we will do so promptly, subject to legal record-keeping obligations.
7. Data Security
We take reasonable precautions to protect your information:
- Payment card data is processed by PCI-DSS-compliant processors; we do not store card numbers.
- Our email and cloud storage accounts are protected with strong passwords and two-factor authentication.
- Access to customer records is limited to Super Travel personnel who need it to serve you.
No transmission or storage of data over the internet is 100% secure. If you believe your information has been compromised, please contact us immediately.
8. Your Privacy Rights
All customers
You have the right to:
- Know what personal information we hold about you
- Request a copy of that information
- Ask us to correct inaccurate information
- Ask us to delete your information (subject to legal record-keeping obligations)
- Opt out of marketing communications at any time
California residents (CCPA / CPRA)
California residents have additional rights:
- The right to know what categories of personal information we have collected and disclosed
- The right to request deletion
- The right to correct inaccurate information
- The right to opt out of the "sale" or "sharing" of personal information (we do not sell or share personal information for cross-context behavioral advertising)
- The right to limit use of sensitive personal information
- The right to non-discrimination for exercising your privacy rights
To exercise any of these rights, contact us at supertravel2003@gmail.com or 847-691-9090. We may need to verify your identity before responding.
Residents of other US states with privacy laws
If you live in Virginia, Colorado, Connecticut, Utah, or another state with a comprehensive privacy law, you have similar rights. Contact us using the same channels above.
9. Children's Privacy
Our services are directed to adults booking travel, including travel for their children and family members. We do not knowingly collect personal information directly from children under 13. When you provide information about a minor traveler, you represent that you have the authority to do so.
10. International Data Transfers
Because travel is inherently international, your information will be transmitted to airlines, airports, and service providers in the countries you travel to and from. This may include countries with data protection laws different from those in your home country. By booking travel with us, you consent to these necessary international transfers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top. If the changes are significant, we will notify you by email or through a prominent notice on our site.
12. Contact Us
For any privacy questions, requests, or concerns:
We aim to respond to privacy requests within 30 days.
The English-language version of this Privacy Policy is the authoritative version. Translations, if provided, are for convenience only.